What Is Super.com and How Does It Work
Super.com, formerly known as Snaptravel, is an online travel platform that claims to offer hotel rooms at significantly discounted rates compared to major booking sites like Booking.com, Expedia, and Hotels.com. The platform was founded in 2016 and has undergone several rebrands and pivots, eventually settling on its current identity as Super.com with an expanded focus that includes hotel bookings, a credit-building debit card, and cashback rewards.
The way Super.com works is relatively straightforward. The platform aggregates hotel rates from multiple sources and negotiates bulk discounts with hotel chains and independent properties. Because they buy inventory in bulk or access unpublished rates, they can often offer rooms at 10 to 30 percent less than what you would find on major online travel agencies. Users search for hotels by destination and date, compare rates, and book directly through the Super.com app or website.
Super.com also offers a subscription service called Super Plus, which provides additional discounts, free cancellation on select bookings, and cashback rewards. The subscription costs approximately 10 dollars per month and is marketed toward frequent travelers who can offset the subscription cost through accumulated savings. The company claims that Super Plus members save an average of 20 percent more than non-subscribers on hotel bookings.
Is Super.com Actually Legitimate
Yes, Super.com is a legitimate company. It is a registered business based in Toronto, Canada, with venture capital backing from notable investors including Aleph, iNovia Capital, and several other institutional investors. The company has raised over 100 million dollars in funding, which speaks to its credibility as a business entity. It is also accredited by the Better Business Bureau and maintains an active presence on major review platforms.
However, being a legitimate company does not automatically mean that every user experience will be positive. Like many online travel agencies, Super.com has received mixed reviews from customers. Many users report genuine savings and smooth booking experiences, while others have encountered issues with customer service, reservation discrepancies, and difficulty obtaining refunds. Understanding these potential pitfalls is important before you decide to book through the platform.
Real User Experiences and Reviews
Customer reviews of Super.com paint a nuanced picture. On Trustpilot, the platform maintains an average rating that fluctuates between 3.5 and 4 out of 5 stars, with thousands of reviews. Positive reviews consistently highlight the significant savings compared to other booking platforms, with some users reporting discounts of 30 to 50 percent on comparable hotel rooms. Many satisfied customers note that their bookings went smoothly and the hotels honored their reservations without any issues.
On the other hand, negative reviews frequently mention difficulties with customer service, particularly when attempting to cancel or modify reservations. Some users have reported that their bookings were not recognized by hotels upon arrival, requiring them to contact Super.com support to resolve the issue. Others have complained about hidden fees or charges that were not clearly disclosed during the booking process.
A common complaint involves the refund process. When cancellations are approved, some users report waiting weeks or even months to receive their refunds. Super.com's customer service is primarily chat-based, which can be frustrating for users who prefer phone support, especially when dealing with time-sensitive issues like a hotel not recognizing their reservation.
Comparing Super.com Prices to Competitors
To evaluate whether Super.com truly offers better prices, it is important to compare rates across multiple platforms for the same hotel and dates. In our research, we found that Super.com frequently offers lower rates than Expedia, Booking.com, and Hotels.com, particularly for mid-range and budget hotels. However, the savings are not universal and some hotels are priced similarly or even higher on Super.com compared to booking directly with the hotel.
One important consideration is that many hotels offer best rate guarantees when you book directly through their website or loyalty program. Major hotel chains like Marriott, Hilton, and IHG all promise to match or beat any lower rate you find on third-party sites. This means that even if Super.com shows a lower rate, you may be able to get the same price directly from the hotel while also earning loyalty points and enjoying enhanced cancellation policies.
Should You Book Through Super.com
Super.com can be a useful tool for finding hotel deals, particularly if you are flexible with your travel plans and comfortable booking through a third-party platform. The platform is best suited for budget-conscious travelers who prioritize price over loyalty points and are willing to trade some customer service convenience for potential savings. If you do choose to book through Super.com, read the cancellation policy carefully before confirming, screenshot your booking confirmation, and verify your reservation directly with the hotel a few days before your stay to avoid any check-in issues.
